What Our Customers Are Saying & What We Are Doing to Impact Their Business
Firefly Business Group initially took time to fully understand our unique business and needs, and because of this, they remain a significant contributor to our management decisions years after our initial project with them. They continue to turn “what seems impossible” requests into reality within the requested time period. This helps us to continually improve our daily operational efficiency and provides us with critical information to make better business decisions. We continue to include Firefly in all of our data related projects that require creative solutions and advanced database knowledge.
As a small business owner, I want a support team that knows how I think, knows what I like, and can turn projects around quickly. Firefly Business Group keeps our company running on the turn of a dime.
When our company purchased Acctivate software to meet our expanding inventory needs, we were faced with the task of teaching our employees how to use it. There never seemed to be enough time during the work day for our employees to learn the software using the online tutorials. We needed some on-site training and for that I called Firefly Business Group. Their team learned what our business was all about and provided real life examples of how transactions should be processed. Having their resources available to us has made the implementation of the Acctivate software a great success for our company. Thanks Firefly.
The team at Firefly Business Group has been key to adapting the Acctivate software to our unique business model. In our business, we process orders that essentially turn into custom printing jobs. Each order will have multiple components and detailed specific information that is used internally to identify work instructions for different jobs required to complete the order.Firefly used Crystal Reports to allow the information entered at Sales Order entry to be aggregated for the customer as an order acknowledgement, and simultaneously it compiled details into a complex set of work instructions for the shop floor. Custom tables were created to house information external to Acctivate. This information was accessed when triggered by custom fields setup within Acctivate. In this solution, custom work instructions could be generated for each client’s order type.The efforts provided by Firefly eliminated the redundancy of re-keying information into numerous documents, minimizing the opportunities for user errors. Firefly has been a great partner to help us continue to improve our operations!